Some items from Night Owl - Designer Lingerie can be returned. If you're not completely happy with something (with some exceptions), we'll exchange it or give you a refund, provided it meets the following conditions:
1 It's returned in its original condition & packaging, unworn, unwashed, and with all labels attatched.
2 Panties/Thongs - In the interests of hygiene, can not be returned. NO EXCEPTIONS!!!
3 Returns must be received by us within 20 days of the date you received your order. (10 days should be allowed for return shipping, so please make sure your return is posted within 10 days of receipt.) After this period, no merchandise can be returned.
4 If it is a non-returnable item, you will be advised of this.
5 Shipping charges won't be refunded if goods are returned - but if goods are returned and if you've asked for replacement items, you won't be charged additional shipping when these are shipped.
Please contact us for an authorization number for returns.